Accounts, Passwords & Logins

Your Range Mate account is how you sign in to your club, manage your details, and book onto events. This page covers signing in, resetting your password, securing your account with two-factor authentication, and managing the devices that are signed in.

Signing in

Your club has its own address — https://<your-club>.range-mate.co.uk. Sign in there with the email address and password you set when you joined.

When you first apply to a club you'll be asked to confirm your email address via a link we send you. You need to confirm before you can sign in.

Resetting your password

1. On the sign-in page, choose Forgot your password?

2. Enter your email address.

3. We'll email you a link to set a new password. Open it and choose a new password.

Passwords must be at least 8 characters, and very weak passwords are rejected. If one isn't accepted, try a longer password or a passphrase.

To change your password while signed in, open your account settings and update it there.

Two-Factor Authentication (2FA)

Two-factor authentication adds a second step to signing in: as well as your password, you enter a one-time code from an authenticator app on your phone (such as Google Authenticator, Microsoft Authenticator, or 1Password). We strongly recommend turning it on.

Turning 2FA on

1. Go to User Settings.

2. Start the two-factor setup. You'll be shown a QR code.

3. Scan the QR code with your authenticator app.

4. Enter your current password and the 6-digit code from the app to confirm.

5. You'll then be shown your backup codes — save these somewhere safe.

Your backup codes are only shown once. They let you get back into your account if you lose your phone, so store them somewhere secure. If you don't keep them and lose your device, you'll need a club admin to help you regain access.

Turning 2FA off

You can disable two-factor authentication at any time from User Settings.

Managing signed-in devices

Range Mate keeps track of the devices and browsers signed in to your account, so you can spot anything you don't recognise.

1. Go to User Settings → Login Sessions.

2. You'll see each active session. Your current device is highlighted.

3. Choose Revoke on any session to sign that device out — it'll lose access immediately.

There's also an option to log out of all devices at once, which is handy if you think someone else may have access to your account. You'll be signed out and asked to sign back in.