> For the complete documentation index, see [llms.txt](https://docs.range-mate.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.range-mate.co.uk/for-members/booking-onto-events.md). # Booking onto Events A booking is a member's reserved place on a particular event occurrence. Members make their own bookings (and bookings for any [junior members](/for-members/managing-your-juniors.md) they manage), pay where there's a fee, and check in when they arrive. Much of what follows is **configured per event by your club**, so the exact behaviour you see can vary from one event to the next. ## Making a booking 1. Open **Events** from the main menu. 2. Find the event and occurrence you want and tap **Book**. 3. Choose who the booking is for — yourself, and any of your active junior members the event allows. 4. Add any optional **extras** the club has set up for that event (e.g. targets, ammunition). 5. Confirm. If there's a fee, you'll be taken to a secure checkout; if the event is free, your booking is confirmed straight away. ### How far ahead you can book By default an event only lets you book its **next occurrence**. However, clubs can choose to open **further occurrences** for a recurring event, so you may be able to book several dates in advance — it's set per event by the club. ### When booking opens and closes Each event has its own booking window, which the club configures: * **Not open yet** — "Bookings for this event haven't opened yet." Bookings open a set period before the occurrence (or at a specific date/time for one-off events). * **Open** — you can book. * **Closed** — "Bookings for this event have closed." Bookings can be set to close a period before the occurrence; otherwise they stay open until the end of the day. ### Who can book Whether you can book a particular event can also depend on: * **Roles** — clubs can restrict an event to (or exclude) certain member roles. * **Adult / Mixed / Junior** — junior events are for [juniors](/for-members/managing-your-juniors.md), adult events exclude them, and mixed events allow both. * **Capacity** — once an event is full you'll see "This event is fully booked." * **Guests** — a guest can usually only book once the member who referred them has booked, and a member can typically bring up to two guests to an event. ### Booking for a junior member If you manage [junior members](/for-members/managing-your-juniors.md), they appear as options on the booking form for any event that allows juniors. Juniors can't book or pay for themselves — you book and pay on their behalf from your own account. ### Shoot details (strict record-keeping) If your club runs in **Strict Record-Keeping Mode**, the booking form also asks for shoot details (such as the firearm being used) so the club's records stay complete. ## Paying for a booking Payments are taken securely through the club's payment provider (Stripe) — Range Mate never stores your card details. Each event offers one or both of: * **Pay in advance** — you pay at checkout and your place is confirmed once payment succeeds. You'll land on a confirmation page. * **Pay on arrival** — if the event offers it, you can reserve your place now and settle the fee at the range. You'll be booked, with a reminder that you "need to pay the event fee on the day." Free events (priced at £0.00) are confirmed immediately, with no checkout step. {% hint style="warning" %} If you start a pay-in-advance checkout and close it without paying, the booking is cancelled and your place is released. {% endhint %} ## Viewing your bookings Open **My Bookings** to see everything you've booked, with the most relevant upcoming bookings shown first. From here you can manage each booking — cancel it, add it to your calendar, or pay for a reserved place that's still awaiting payment. ## Cancelling and refunds You can cancel a booking from **My Bookings** or the event itself. Whether a paid booking is refunded depends on the **refund policy the club set for that event** — the booking form tells you which applies before you book: * **Non-refundable** — "This booking is non-refundable." * **Refundable until bookings close** — "This booking is refundable until bookings close." * **Always refundable** — "This booking is refundable." When a cancellation is eligible, the refund is issued automatically. {% hint style="info" %} If a club admin cancels a whole event occurrence, every booking on it is cancelled and any paid bookings are refunded automatically — you'll get an email letting you know. {% endhint %} ## Checking in on the day When you arrive, you (or the Range Officer) mark you as attended so the attendance register is accurate. Clubs running an on-site **kiosk** let you check yourself in there. Range Officers can also take the register and check members in from the event's attendance screen. ## Adding a booking to your calendar From a booking you can download a calendar file (`.ics`, or `.vcs` for older Outlook) and add the session to your own calendar, including the time and the range location. --- # Agent Instructions This documentation is published with GitBook. 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